Sundance Size Charts
At Sundance we take pride in our work and collaboration with various artists and designers to ensure that we are able to offer the most exclusive selection of clothing — ones you'll wear and treasure for a long time to come. Much time and research has been invested into adapting our clothing to a standard of continuity in sizing. While no two body types are alike, you may be assured that our clothing is carefully measured to ensure size consistency from all of our designers and artists with which we work.
Our Customer Service representatives are here to help you select not only the proper size, but also to help you select silhouettes which are most flattering and comfortable to your body type. We would love to hear your comments, please contact us via .
Where to Measure: Bust: Measure under your arms at the fullest part of your bust. Keep tape level across your shoulder blades.
Natural Waist: Measure around your natural waistline, keeping tape comfortably loose.
Hips: Stand with your feet together and measure around the fullest part of your hips, about 8" from your natural waist.
The Correct Fit: Please use the size chart to determine the best fit for you. If your measurements fall between sizes, please order the next larger size. For best results, take measurements over your undergarments. If possible, have someone else measure you, as it is more accurate. As always, our customer service representatives at Sundance will be happy to help you with any questions that you may have.
Privacy & Security
LAST UPDATED: 04/11/2024
This Privacy Policy ("Policy") explains how Sundance Holdings Group ("Sundance," "we," or "us") collects, uses, and discloses personal information about you. This Policy applies to information we collect when you access or use our website and other online products and services that link to this Policy (collectively, the "Services"), shop in our stores, communicate with customer service, or otherwise interact with us. Please review this Policy carefully. We may provide different or additional notices of our privacy practices with respect to certain products or services, in which case this policy will not apply.
We may change this Policy from time to time. If we make changes to this Policy, we will notify you by revising the date at the top of the Policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Policy regularly to stay informed about our information practices and the choices available to you.
CONTENTS
- Collection of Personal Information
- Use of Personal Information
- Targeted Advertising and Analytics
- Disclosures of Personal Information
- Your Privacy Choices
- Additional Information for Specific Jurisdictions
- Contact Us
COLLECTION OF PERSONAL INFORMATION
The categories of personal information we collect and the sources from which we collect it depend on your interactions with us and are described in more detail below.
PERSONAL INFORMATION YOU PROVIDE DIRECTLY TO US
We collect personal information directly from you, including when you engage in any of the activities listed below:
- Place an order from our website;
- Make a purchase at one of our stores;
- Return an item or make an exchange from a previous purchase;
- Inquire about our products or services;
- Contact us to request assistance or provide feedback, including communication with customer service;
- Interact with our store associates
- Create an online account and profile;
- Subscribe to receive our emails or text messages;
- Enter a contest or sweepstakes;
- Submit a product review;
- Participate in a marketing survey, promotion, or event; and
- Interact with us on social media, including by posting content and tagging us.
The types of personal information we collect directly from you may include your name, email address, postal address, phone number, birthday, marketing and communications preferences, product, style, and budget preferences, size information, account information, information provided in your survey responses (such as name, city, state, age range, height, and body type), and any other information you choose to provide.
If you make a purchase from us, we work with third-party payment processors and financing partners to collect and process your payment information.
PERSONAL INFORMATION WE COLLECT AUTOMATICALLY
We automatically collect personal information when you access and use our Services or shop in our stores, including:
- Device and Usage Information: We collect information about how you access and use our Services, including device information, such as your browser type, hardware model, operating system version, IP address, unique device identifiers, and language settings. We also collect information about your activity on our Services, such as items placed in your shopping cart, your access times, pages viewed, the routes by which you access our Services, and your use of any hyperlinks available within our Services.
- Transaction Information: When you make a purchase or return, we collect information about your transactions, including records of products or services you purchased, returned, or are considering purchasing from us, the purchase price, and the date and location of the transaction.
- Information collected via cookies, web beacons, and other tracking technologies: We (and those that perform work for us) use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior, purchase behavior, and other engagement with our Services. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. See the "Targeted Advertising and Analytics" and "Cookies and Similar Tracking Technologies" sections below for further information.
- Video, Images, and Audio: We collect video recordings and photographs in our stores for security, fraud, and loss prevention purposes, and we may record calls you place to customer service.
PERSONAL INFORMATION WE COLLECT FROM OTHER SOURCES
We may collect personal information about you from other sources. For example, we may collect personal information about you from:
- Other customers who provide information about you, such as to send you a gift;
- Order processing partners, such as fraud prevention partners, shipping partners, and fulfillment partners;
- Marketing and advertising companies, data co-ops and mailing list providers, and market research companies; and
- Third party single sign on providers.
The types of personal information we collect from other sources may include name, email address, mailing address, billing address, birthday, product preferences, and product purchases.
PERSONAL INFORMATION WE DERIVE
We may derive information or draw inferences about you based on the information we collect. For example, we may infer your approximate location based on your IP address or that you are interested in purchasing certain products based on your browsing behavior on our Services.
Live Chat Services
Live Chat Service is an instant messaging service implemented by Sundance Catalog to support customers and offer real time access to customer service agents. Live Chat Service is provided on an “as is” and “as available” basis. Sundance disclaims all responsibility and liability for the availability, timeliness, security or reliability of the Service or accuracy of responses. Sundance may modify, suspend or discontinue the Service with or without notice at any time and without any liability to anyone.
Providing Your Information
During your chat session, you may be asked to provide us some basic information such as your name, email address, and question. Please do not share any additional personal information through Live Chat. Sundance is committed to your privacy and agrees to use your information for internal use only. Your information will only be disclosed in accordance with applicable local, State and Federal Laws and regulations. Sundance may keep transcripts of your Live Chat session for quality assurance and training purposes. Sundance does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and advice provided via the service and you hereby release Sundance and the Live Chat Service representative from any such liability.
Automatically Collected Statistics
When you visit to our website, we automatically gather information about your visit, including information about your browser version and IP address. This information identifies you as a unique visitor to our web services and does not provide us any other personal information about you. This information allows us to report on the traffic on our webpage so we can understand the impact of our work and improve your future online experience with us. This information is viewed and reported aggregately. We may temporarily store a cookie on your computer to allow us to send chat messages, web pages and files to you. Any such cookies will dissolve at the end of the chat session.
Chat Session Agreement
With any online service, there is some level of risk when communicating over the Internet. By reading and agreeing with this Legal Disclaimer and engaging in one of our Live Chat sessions, you give permission to Sundance to provide you some assistance today and to use the information you provide to us for future reporting purposes. Furthermore, you understand that while Sundance will undertake efforts to protect your information, it is not responsible for any information you may enter during the chat session or that it is legally required to disclose.
WRITE A REVIEW DISCLAIMER
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Sundance Holdings Group, LLC (the "CRR Service"). To the extent of any conflict between Sundance Catalog's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.
By submitting any content to Sundance Catalog, you represent and warrant that:
- you are the sole author and owner of the intellectual property rights thereto;
- all "moral rights" that you may have in such content have been voluntarily waived by you;
- all content that you post is accurate;
- you are at least 13 years old;
- use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
- that is known by you to be false, inaccurate or misleading;
- that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- for which you were compensated or granted any consideration by any third party;
- that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Sundance Catalog (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys'' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
USE OF PERSONAL INFORMATION
We use the personal information we collect to provide, maintain, and improve our products and services. We also use personal information to:
- Communicate with you about products, services, contests, promotions, and other information offered by Sundance and others that we think will interest you unless you have opted out of such communications (see "Opting Out of Marketing Communications" for more information);
- Administer and fulfill our contests, sweepstakes, and other promotions and deliver rewards;
- Identify, report, and repair errors that impair the functionality of our Services;
- Analyze trends and statistics, learn more about your shopping preferences and your interaction with our Services, and improve your shopping experience;
- Detect, investigate, and prevent security incidents and protect against malicious, deceptive, fraudulent, or illegal activity;
- Respond to your comments, questions, and requests and provide customer service;
- Personalize and improve the Services and provide content or features that match your profile and interests;
- Target advertisements to you on third-party platforms and websites unless you have opted out (see the "Targeted Advertising and Analytics" for more information); and
- Comply with our legal and financial obligations.
TARGETED ADVERTISING AND ANALYTICS
We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile apps. These entities may use cookies, web beacons, SDKs, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address and other identifiers, web browser and mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data including to understand how our ads perform and, determine the popularity of certain content, and better understand your online activity. You can turn off cookies used for ad targeting purposes by clicking the "Cookie Preferences " link found in the footer of our website and following the instructions in the pop-up window.
In addition, some of our advertising partners enable us to translate your email address or phone number into an identifier that can’t be used to identify you personally. Our advertising partners then use that unique identifier to show ads that are more relevant to you across the web and in mobile apps.
Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain state privacy laws. See ”Additional Information for Specific Jurisdictions – For Customers Residing in Certain U.S. States” for more information and the privacy rights available to residents of California, Colorado, Connecticut, Virginia, and Utah.
You can also learn more about interest-based ads and opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices, or, if you reside in the European Union, by visiting www.aboutads.info/choices.eu.
DISCLOSURES OF PERSONAL INFORMATION
In certain circumstances, we may disclose the personal information we collect about you. We disclose the categories of personal information described in ”Collection of Personal Information” above in the following ways:
- Corporate Affiliates. We may disclose personal information to our holding company, subsidiaries, and corporate affiliates for the purposes described in the ”Use of Personal Information” section above.
- Vendors and Service Providers. We make personal information available to our vendors, service providers, and contractors who perform services on our behalf, such as companies that assist us with web hosting, shipping and delivery, fraud prevention, customer service, surveys, financing and payment processing, analytics, and marketing and advertising.
- For Marketing Purposes. We may share your personal information with third party marketing partners for their own marketing purposes or to expand the reach and effectiveness of our own marketing campaigns.
- Corporate Transactions. Personal information may be disclosed or transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization, or financing involving Sundance.
- Professional Advisors. We disclose personal information to our legal, financial, insurance and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of Sundance’s business or operations.
- Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We may disclose personal information about you, if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights, property, or safety of Sundance or others.
- Consent. We make personal information available to third party marketing partners when we have your consent, or you intentionally direct us, to do so.
We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Sundance processes, maintains, and uses this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.
YOUR PRIVACY CHOICES
Opting Out of Marketing Communications
If you would like to stop receiving promotional emails or text messages from us, please unsubscribe by following the instructions in those communications or log in to your account to manage your newsletter subscriptions. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Cookies and Similar Tracking Technologies
As described above, Sundance uses cookies and similar tracking technologies for various purposes, including to analyze visits to our websites and deliver targeted advertising on other companies’ sites or mobile apps. You can turn off cookies used for ad targeting purposes by clicking the "Cookie Preferences" link found in the footer of our website and following the instructions in the pop-up window. In addition, most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
You have a right to have your information deleted by Sundance. Within this request Sundance is unable to delete information necessary for security and fraud detection. Compliance with privacy laws may include the anonymization of your personal information, which removes data that identifies you, but allows for the recording of company performance.
To exercise these options as a Sundance customer please use the on-line form available at https://sundance.clarip.com/dsr/create or email [email protected] with the required information that will help us validate the request. This includes your identifying information (Example: name, address, phone number, email address, customer number, etc.) with a clear description of your request.
You have a right to request your information not be shared with third-party partners of Sundance.
You have a right to have your information deleted by Sundance. Within this request Sundance is unable to delete information necessary for security and fraud detection. Compliance with privacy laws may include the anonymization of your personal information, which removes data that identifies you, but allows for the recording of company performance.
To exercise these options as a Sundance customer please use the on-line form available at https://sundance.clarip.com/dsr/create or email [email protected] with the required information that will help us validate the request. This includes your identifying information (Example: name, address, phone number, email address, customer number, etc.) with a clear description of your request.
ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS
For Customers Residing in Certain U.S. States
California, Colorado, Connecticut, Utah, and Virginia have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures (“State Laws”). If you are a resident of one of these states, this section applies to you.
Additional Disclosures
Our Policy explains how we collect, use, and disclose information about you, as well as our targeted advertising and analytics practices . As required by certain State Laws, below we use two different tables to explain this same information, including the categories of personal information we collect (and have collected over the preceding 12 months), the types of entities to which we disclose such information, and the ways we use each category of information.
Collection, Use, and Disclosure of Personal Information for Business Purposes
| Categories of Personal Information | Categories of Recipients | Use of Personal Information |
| Identifiers: | Advertising and marketing partners, Internet service providers, data analytics providers, operating systems and platforms, social networks, payment processors, fulfilment partners, customer support partners, event partners, fraud prevention partners |
|
| Characteristics of protected classifications under California or U.S. law | Advertising and marketing partners, data analytics providers |
|
| Commercial information | Advertising and marketing partners, data analytics providers, operating systems and platforms, payment processors, fulfillment partners, customer support partners, event partners, fraud prevention partners |
|
| Internet and electronic network activity information | Advertising and marketing partners, Internet service providers, data analytics partners, operating systems and platforms, cloud service providers, fraud prevention partners |
|
| Approximate geolocation data | Cloud service providers |
|
| Audio and visual information | Fraud prevention partners, customer support partners |
|
| Inferences | Advertising and marketing partners, data analytics providers |
|
Personal Information that We “Share,” “Sell,” or Use for “Targeted Advertising”
We disclose the following categories of personal information to third parties for the purpose of engaging in targeted advertising and other marketing activities, including to expand the reach and effectiveness of our own marketing campaigns and for the third parties’ own marketing purposes. These disclosures may be considered “sales” or “sharing” or use of personal information for “targeted advertising” under certain State Laws.
| Categories of Personal Information | Categories of Third Parties |
| Identifiers | Other retailers and advertising and marketing networks |
| Commercial information | Advertising and marketing networks |
| Internet and electronic network activity information | Advertising and marketing networks |
Other Details about Our Information Practices
- We collect personal information directly from you (for example, when you place an order from our website or make a purchase at one of our stores) automatically when you access or use our Services or shop in our stores, and from third-party sources such as other customers who provide information about you, each described in more detail in the ”Collection of Personal Information” section above.
- We do not knowingly collect, sell, or share personal information about consumers under the age of 16.
- We generally do not collect information that is considered “sensitive” under State Laws. In the limited circumstances that we do such as collection of your account username and password, which are designated as “sensitive” under the California Consumer Privacy Act. We do not use or disclose such sensitive personal information for the purpose of inferring characteristics about you.
- We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this Policy.
Opt Out of Sales, Sharing, Targeted Advertising
Some of the activities described in the “Targeted Advertising and Analytics” section above may be considered “sales” or “sharing” of your personal information or use of your information for “targeted advertising” under the law that applies to you. You may opt out of these activities following the prompts here or by visiting our Services with a legally-recognized opt-out preference signal enabled, such as the Global Privacy Control.
In addition, we disclose your information to other entities for marketing purposes as described in “Disclosures of Personal Information” above. Such disclosures may constitute “sales” of your personal information under the State Laws, and you may opt out of such activities by following the instructions here.
Access, Correction, and Deletion
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. To request access, deletion, or correction of your personal information, please email us at [email protected] . You may also call 1-800-422-2770 to submit a request. Once we receive the request, we will validate the information that you provide and send a message to the email address you provided in the request. Please follow the instructions in that email to verify your email address and/or provide any additional information that may be needed to process your request.
Nondiscrimination
We will not discriminate against you for exercising your privacy rights.
Appeals
If we deny your request, you may have the right to appeal our decision by contacting us at [email protected] . If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.
Authorized Agents
If you are from California, Colorado, or Connecticut and submit a rights request via an authorized agent, we me ask your authorized agent to submit proof of their authorization to make the request, such as a valid power of attorney or proof that the agent has signed permission from you to make the request. In some cases, we may also contact you to verify your identity or confirm you have authorized the request.
Notice of Financial Incentives
We offer various financial incentives. For example, we may provide discounts or other benefits to customers who sign up to receive our marketing emails or marketing text messages. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your email address or phone number), commercial information (like your purchase preferences and interests or purchase history), professional information, inferences drawn about your preferences, and other categories of personal information that relate to or are reasonably capable of being associated with you. We share this information with our cloud service providers and marketing and advertising partners. You can opt into a financial incentive by following the sign-up or participation instructions provided. If you later decide to opt out, you may do so at any time, such as by following the unsubscribe instructions in the applicable program’s terms and conditions, promotional emails, or contacting us. If you request that we delete any of your personal information that is essential to providing you with the financial incentive, we will not be able to provide you with the benefits of that program (e.g., if you ask us to delete your email address, we will no longer be able to provide you with early access to sales or other benefits via email). In some cases, we may provide additional terms and conditions, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.
FOR CUSTOMERS RESIDING OUTSIDE OF THE UNITED STATES
If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.
Legal Basis for processing
When we process your personal data, we will do so in reliance on the following lawful bases:
- To perform our responsibilities under our contract with you (e.g., providing the products and services you requested).
- When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).
- To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).
- When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time.
Data Retention
We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. For example, we retain a record of your transaction to protect ourselves in the event of a legal dispute; consequently, we generally retain this data for at least the statutory limitation period on contractual claims.
You may be presented with an opportunity to receive information and/or marketing offers from Sundance and our affiliated businesses, partners and agents. If you agree at that time to receive such communications, your Personal Information will be disclosed to that third party (or parties). For more information, please refer to the Marketing Communications section above.
Processing in the United States
Sundance is a U.S. company, and so your personal data will be processed by us in the United States. The privacy laws in the U.S. may not be as protective as those in your country of residence. Wherever your personal data is processed, we will handle it in accordance with this Policy. Where required by law, we provide adequate protection for the transfer of personal data, such as by executing Standard Contractual Clauses. You may contact us at [email protected] if you have any questions about the safeguards we implement.
Data Subject Requests
Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please contact us at [email protected].
If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:
- For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
- For individuals in the UK: https://ico.org.uk/global/contact-us/
- For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
This is a website of Sundance Holdings Group, LLC
Our postal address is:
Sundance Catalog Company
3865 West 2400 South
Salt Lake City, Utah 84120
We can be reached via email at [email protected], via .
Whether you shop with Sundance on-line, through our catalog, or at our retail stores, we're committed to your privacy and personal security.
Frequently Asked Questions
Placing an Order
Can I place orders for international addresses? We do not currently offer any international shipping options.
Do you offer gift boxes? Yes, you are able to add a gift box to all applicable products on the product’s detail page. And in step 2 of the check out process, you will be given the option to add a gift box and/or gift messaging to all applicable items. Some items are not available for gift boxing due to their size or weight.
Product Information
How do I find sizing information? For help in selecting the right sizes for rings and clothing, we have created sizing charts.
Apparel Sizing Charts For our women’s apparel, petite and men’s apparel sizing charts, click here. Sizing chart links can also be found the product’s detail page for your convenience.
Ring Sizing Charts For our ring sizing chart, click here. A ring-sizing chart can also be found on the ring’s product detail page for your convenience. See additional information below.
To find your ring size, simply cut a strip of paper several inches long, similar in width to the ring you are ordering. Wrap the strip of paper around your finger. Mark the place where the paper meets. With your ruler, measure the distance between the mark you have made and the beginning edge of the paper. When in doubt, order one size up.
For additional information on fabrics, fit and information on specific item qualities, you may contact us by via email at [email protected], via .
How do I know how a certain item size is running? Unless noted otherwise, clothing item sizes can be easily referenced by using our sizing chart. Contact our Customer Service department via , if you have questions or sizing concerns that cannot be answered with this chart. You can also visit the reviews section on the item’s product detail page for specific customer fit feedback.
How do I know if an item is in stock? If an item is on back-order, a notation will appear on its product page and in your shopping bag. The notation will say, Back-ordered and provide an approximate date that we are expecting our next shipment. Please note that it takes an additional 7 to 10 days for you to receive the merchandise after we have received it in our distribution center. If the item is in-stock, a notation will appear below the quantity field on the product’s detail page.
Website Information
Is your site secure? Yes, at Sundance we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate, through Digital Signature Trust.
This key ensures that we are who we say we are and that any data exchanged on-line is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50.00 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.
Shipping Information
Attention residents of Alaska & Hawaii For the standard ground delivery fee, we will ship by U.S. Airmail. This type of shipment takes up to 2 weeks. Otherwise, you may choose between UPS overnight or 2nd day delivery services. Please add one day to the expedited delivery time frame for Hawaii and Alaska orders.
The shipping cost will be the standard delivery fee plus $19.00 for the 2nd day service. For the next day service the standard delivery fee plus $23.00 will apply.
How do I check or track my order status? You can check your order and shipping status by clicking here. You can also contact us via . We would be happy to check your shipment status and track any packages out for delivery.
What are your shipping costs? Our packages are sent via the U.S. Postal Service, UPS or through freight carriers for oversized items such as furniture. Expedited orders ship the same day if received by 3 P.M. Mountain Time. Standard delivery orders normally take 6 to 10 business to be delivered.
Shipping and handling charges Shipping and handling charges include order processing, packaging, handling and shipping.
Free standard shipping on Gift Cards. Additional charges for upgraded shipping. Standard shipping and handling costs are waived on jewelry orders totalling over $1,000.
For full shipping details click here.
Jewelry Orders Standard delivery for jewelry-only orders is 5 to 7 business days and is a flat rate of $9.95 for shipping and handling. Faster delivery is available for an additional $3.00 for 2nd Day Air service, $13.00 for overnight service and $17.00 for priority overnight service. If your jewelry merchandise total is over $1,000 we will waive the shipping and handling costs. If you choose Overnight Delivery, additional charges will apply. Please enter a physical address as UPS cannot deliver to a P.O. Box.
Our jewelry arrives in a complimentary kraft jewelry box. Jewelry items valued at $500.00 or more arrive in an elegant complimentary linen Keepsake Box. Gift boxes are not available for all items.
International Orders At the moment, we do not offer international shipping services. Our shipping services are currently limited to domestic addresses within the United States.
What shipping methods do you use? Our packages are sent via the U.S. Postal Service, UPS or through freight carriers for oversized items such as furniture.
When can I expect my expedited shipment to arrive? We have two expedited options, UPS Next Day service and UPS Second Day service.
UPS Next Day delivers the following business day (Monday - Friday) after shipment. UPS 2-day delivers two business days (Monday - Friday) after shipment.
Orders typically ship the same day if we receive them by 3 P.M. Mountain Time. Shipment occurs the following business day (Monday - Friday) if orders are received after 3 P.M. Mountain Time.
Saturday delivery is available with certain restrictions. Please you may contact us by via if you have questions about this service.
International Orders
Do you ship internationally? No, at the moment, we do not offer international shipping services. Our shipping services are currently limited to domestic addresses within the United States.
Why don't you offer international shipping? While we strive to provide the best service to our customers, logistical constraints and regulatory requirements make international shipping challenging at this time. We are continuously evaluating opportunities to expand our shipping capabilities in the future.
Can I place an order from outside the United States? Unfortunately, we are unable to fulfill orders from international locations at this time. We apologize for any inconvenience this may cause and appreciate your understanding.
Are there any exceptions for international shipping? Currently, we do not make exceptions for international shipping. All orders must be shipped to addresses within the United States.
Do you have plans to offer international shipping in the future? While we do not have immediate plans to offer international shipping, we are always exploring opportunities to enhance our services based on customer feedback and market demand.
Can I use a freight forwarding service to ship internationally? While we understand the appeal of using freight forwarding services, we do not endorse or support the use of such services for international shipping. We cannot guarantee the condition or timely delivery of products sent through third-party forwarding services.
Is there a possibility of international shipping in the future for specific products? While we cannot provide specific timelines or guarantees, we are open to exploring opportunities for international shipping on a product-by-product basis. Please feel free to contact our customer support team for inquiries regarding specific products.
Where can I find more information about shipping and delivery policies? For more information about our shipping and delivery policies, please refer to our website's Shipping & Delivery page or contact our customer support team for assistance.
Furniture or Drop-shipped items
These shipments require a shipping quote. We will contact you within 48 hours after your order has been placed to advise you of the shipping costs.
Standard Delivery (Add rates above for accurate international shipping rates)
Payment Information
Can I Place an Order Now & Send You a Check? Our system is unable to receive orders or hold merchandise without a valid payment attached. Please submit your check orders via U.S. Mail to: Sundance Catalog Company, P.O. Box 30307, Salt Lake City, UT 84130-0307.
Can I Use a Sundance Gift Card or Coupon as Payment? Yes! During your check out, you may enter in your gift card or coupon number for easy payment. The dollar amount is already stored in our files and will be automatically calculated.
Which Credit Cards do You Accept? We accept MasterCard, Visa, American Express and Discover cards.
Why am I Charged a Shipping Surcharge? Shipping surcharges are an additional fee added to items that are heavy and/or oversized. The carrier will charge additional money for items that are large and assessing this surcharge instead of getting individual shipping quotes makes the order entry process quicker. Your original shipping and handling charges are taken into consideration when setting this fee so that you only pay the correct amount of shipping costs.
Why are Orders Shipped to Some States Taxed? Due to state laws governing physical address presence and economic nexus, we are required to collect sales tax in AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NM, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
Promotions & Coupons
How do I Apply the Promotion or Coupon to My Order? Once you are ready to order, click on your bag to view the products you plan to order. In the box below the order summary, in your Shopping Bag, you can type the promotion code in the highlighted field and click "apply" to receive the discount.
Why Doesn't the Promotion or Coupon Apply? The promotion or coupon may not apply to your order for one of the following reasons:
- The promotion is not currently running
- The promotion date has passed and promotion has expired
- The promotion code has already been used
- The promotion code is typed incorrectly
- The promotion code is not valid for the items in your cart
- Your cart total does not meet the threshold for the promotion
How do I Learn About Promotions & Discounts? We love to offer our customers discounts and special offers! The best way to find out about upcoming promotions is by signing up for our emails here.
Where does my coupon or/and promotion code apply on my order? Coupons and promotion codes apply to your order in the checkout screen. Once applied, the discount will appear on the order total or to each individual product, depending on the promotion or coupon.
I applied my coupon or promo code, but I do not see it on the recap screen If you find that your coupon or promo code is currently running and the dates of the promotion are active, the promotion code has not expired, or the promotion code is typed correctly, please contact our Customer Service team, contact us via . Our team of trained individuals will walk you through the steps to ensure your discount has been applied properly.
If you'd like to learn more about our current promotions, please visit our Promotion & Coupon Code page for more details.
Gift Cards
Are there shipping costs for a Gift Card or an E-Gift Card? You are not required to pay for shipping on a Gift Card or an E-Gift Card. We are currently working on updates to avoid the appearance of paying for the $10.95 shipping charge for our gift cards when you are checking out. Upon checkout and after your payment is processed, you should not see a total including the shipping charge on your receipt. If you experience an issue or have questions, please contact our Customer Service department via for assistance.
Miscellaneous
How do I find manufacturer information? We are unable to provide manufacturer or vendor information on any item featured in Sundance Catalog. If you have questions on your purchases, please contact our Customer Service department via . We'll be happy to help.
How do I submit a product to the catalog? If you would like us to review your product for inclusion in an upcoming catalog, please send photos of your product and pricing information to Product Submission, Sundance Catalog, 3865 West 2400 South, Salt Lake City, UT 84120, or by emailing us at [email protected]. All photos will be reviewed and either kept on file for future consideration or discarded.
Due to the overwhelming correspondence we receive on new products, we are unable to accept telephone calls on product submissions or selections. We will, however, call you if your item has been selected. Please note that unsolicited samples become the property of Sundance Catalog and will not be returned.
What is a back-order? A back-order is an order placed for an item that is not currently in stock. If we are able to re-order additional merchandise from our source, we will accept your order pending the arrival of new stock. This order is then noted as a "back-order". Back-order times vary but are normally just a matter of weeks. Because we do a full quality inspection on our products, it takes up to 48 hours for merchandise to ship once it is received in our distribution center. For a better idea of how long you may wait for a particular item, please contact Customer Service via .
Where are your stores located? We have stores across the US. Visit Our Stores page for locations, hours and additional information.
Returns & Exchanges
Am I billed for shipping on an exchange order? If you have exchanged for the same item/same item number, but simply a different size or color, we do not charge shipping, as a courtesy. If you exchange for a different item number, shipping charges are assessed.
Do I have to use prepaid label included with my invoice? No, you may use whatever carrier is most convenient for you. To protect your interests, we suggest that an insured carrier is used and tracking is obtained on the package. The cost for returning a package with our prepaid label is predetermined based on the size of the package and costs between $7.95 and $12.95. The amount is deducted from your refund amount, reducing your out-of-pocket expenses.
Address for returns when not using our prepaid label:
Sundance Catalog Company
Returns Department
2475 South 3200 West, STE #B
West Valley, UT 84119
How do I return a gift? Gift returns are simple and are handled in a discreet manner. Please follow the return information listed below and note on your order paperwork that the item was a gift. You may exchange for other items in the catalog or we will mail you a gift card, whichever you prefer. Package the items securely and include the packing slip received with your order if you have it. Also indicate the reason for the return and your current address and phone number. This will ensure an accurate refund. For your convenience, a prepaid postage address label is provided on the original packing slip for most orders. Simply seal the package for shipment, affix the prepaid and send your package off with the U.S. Postal Service. Returns are processed in the order received and may take 2 to 10 days to be refunded once we receive them.
How do I return an item? Complete the return form from the back of your invoice/packing slip to help us process your request quickly and correctly. Package the items securely and include the packing slip received with your order. Seal the package properly for shipment. You will find our prepaid label attached to the original invoice. Affix this to your package and take it to any UPS drop off or a U.S. Post Office drop, including your local post office, your home or work mailbox or your local mail carrier. If you no longer have the prepaid label attached invoice or packing slip, please contact us via Live Chat and our customer service representative will make arrangements for you. Returns are processed in the order received and may take 2 to 10 days to be refunded once we receive them. Refunds are processed back to the original method of payment. Credit card refunds will be reflected on your credit card billing statement within one billing cycle. You may also visit our Returns and Exchanges page to be walked through our process.
How long do I have to return an item? You may return an item at any time for an exchange or a refund. The only exception is on items purchased from the Outlet section of the website, Outlet catalogs and purchases made in our Salt Lake City Outlet Store. All purchases made in our Salt Lake City Outlet Store, outlet sale items ending in $.97 or $.98, or outlet sale items purchased at an additional sale on sale discount are "Final Sale" and cannot be returned or exchanged.
How long will it take to get a credit? Our Returns department processes returns in the order they are received. Return processing may take several days from the time we receive your package in order for them to be fully opened, inspected and processed. From the time our Returns department processes your package, we commit to submitting your refund to your bank within 24 hours. Your refund should appear within one credit card billing cycle.
What is your return policy? If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. All purchases made in our Salt Lake City Outlet Store, outlet sale items ending in $.97 or $.98, or outlet sale items purchased at an additional sale on sale discount are "Final Sale" and cannot be returned or exchanged.
Please indicate your reason for returning the item(s) on the packing slip you received with your purchase. Package the item(s) and the packing slip securely and affix our prepaid label the packing slip to the package. Hand off the package at a UPS drop off or a U.S. Post Office drop, including your local post office, your home or work mailbox or your local mail carrier. Furniture and other oversized items cannot be returned using the prepaid label, and will your invoice for the purchases will not have one included. Please contact customer service via for assistance in returning these items. You may also visit our Returns and Exchanges page to be walked through our process.
The purchase price of the merchandise will be credited back to your original method of payment. If using our prepaid label we will also deduct a return postage fee of $7.95. For large items we will deduct a return postage fee of $12.95.
Our Stores (Except Sundance Outlet Store) If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it. Returns with an original receipt can be returned to its original form of payment for an exchange for price paid. Returns without a receipt receive a store credit or exchange for the lowest selling price. Returns accompanied by a GIFT RECEIPT receive a store credit or exchange. Sundance sale items can be returned within 30 days of the original purchase date based on the guidelines above.
Sundance Catalog Outlet Store Return Policy All sales are considered "Final Sale" and cannot be returned or exchanged.
Why am I billed for my exchange order? When an item is returned to us, we process a refund for that return. If a new item is ordered in its place we bill for that item at the time it is shipped. This process helps eliminate unnecessary interest charges for our customer in the event that an item is temporarily on back-order. It also helps us keep clear records of any transactions on your credit card history. For customer convenience, items being exchanged for the same item number is the only exception to this billing process.
